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Case study Content operations

Replatforming an early DITA implementation

Bill Swallow, Director of Operations at Scriptorium, and Emilie Herman, Director of Publishing at the Financial Accounting Foundation (FAF), shared lessons learned from a DITA implementation project. 

What did we want to accomplish with our project? One was to develop a single source of truth for our content, a single system to host all of it. Secondly, we wanted to modernize our information architecture and our content models and document all of it clearly. Lastly, we wanted to futureproof our content operations and go to a digital-first workflow.

— Emilie Herman

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Content operations Content strategy Podcast Podcast transcript

What’s next after LearningDITA? (podcast)

If you’ve taken the courses at LearningDITA.com and you’re interested in starting a DITA project, check out episode 163 of The Content Strategy Experts Podcast where Bill Swallow and Sarah O’Keefe talk about the steps you can take to get funding.

“Showing up with cookies never hurts, but what is your executive’s motivation from a business point of view? What are they trying to accomplish in their goals for this next quarter or month or year, and so on? You need to show them, assuming that you can, that moving to structured content, moving to DITA, and changing tools is going to help achieve those business goals.

— Sarah O’Keefe

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How DITA Supports Better Learning Content

Webinar

Managing learning content is a massive undertaking. Learning can take place online and offline, in classrooms, e-learning environments, with or without live instruction, in a group or solo, and more.

If you’re ready to wrangle the beast of learning content, learn how DITA can support you in this webinar featuring Bill Swallow, hosted by Scott Abel of the Content Wrangler, and sponsored by Heretto.

Blue webinar cover with white text saying. "How DITA supports better learning content," subtitle: "Bill Swallow on using the Darwin Information Typing Architecture to produce learning content."

Register for the webinar on BrightTALK. If you can’t attend, register to access the recording after the show!

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Boston DITA User’s Group

Meeting, online

Sarah O’Keefe will share new insights on a session she led in January based on the predicted impact of Chat GPT and other large language models.

During this virtual meeting, you’ll have the chance to ask Sarah your questions about AI, taxonomy, content operations, and more. We recommend that you watch the recording of her previous session to get the full context of the discussion.

Join the meeting via Zoom on the Boston DITA User’s Group website.

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DITAWORLD 2023

Register for DITAWORLD to hear Sarah O’Keefe speak about the impact of AI in content operations.

Is AI the meteor? Are we the dinosaurs?
An early assessment of AI in content operations.

AI has come to the content world with ChatGPT and other generative AI engines, which produce content that looks and sounds plausible. Already, content creators are using these engines to generate content, synthesize existing information, and increase the velocity of content production. We now live in a AI world: synthetic voices, artificial video, generated images and more.

On Tuesday at 9 am PT, Sarah O’Keefe of Scriptorium takes a hard look at the implications of AI across the content lifecycle from authoring to delivery. Who owns AI-generated content? What opportunities and threats does AI present for technical and product content? What do AI-enabled content operations look like?

Attendees will learn:

  • Where AI’s impact will be felt in content ops
  • The risks of AI for high-stakes content
  • Some ideas for getting started with AI

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Content operations DITA Podcast Podcast transcript XML

What is LearningDITA? (podcast)

In episode 141 of The Content Strategy Experts Podcast, Alan Pringle and Christine Cuellar discuss the story behind LearningDITA, the free DITA training created by the Scriptorium team.

What we are trying to do with this site is give people a free resource where they can go and, at their own pace, learn about what DITA is and how it can apply to their content and their content processes. It’s a way to take some of the technical mystique out of it, to bring it down and help you learn what it is and how it works.

– Alan Pringle

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