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Case studies

Case study Content operations

Your tech expertise + our CCMS knowledge = replatforming success

Is your team skilled in navigating your current CCMS, but unfamiliar with the system you plan to adopt? During a recent replatforming project, we worked with a team of in-house experts to build out a new CCMS. The combination of their domain expertise and our replatforming experience was a big success. The client is now self-sufficient and thriving in their new CCMS environment.

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Case study Content operations

Replatforming an early DITA implementation

Bill Swallow, Director of Operations at Scriptorium, and Emilie Herman, Director of Publishing at the Financial Accounting Foundation (FAF), shared lessons learned from a DITA implementation project. 

What did we want to accomplish with our project? One was to develop a single source of truth for our content, a single system to host all of it. Secondly, we wanted to modernize our information architecture and our content models and document all of it clearly. Lastly, we wanted to futureproof our content operations and go to a digital-first workflow.

— Emilie Herman

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Case study

Content interoperability

What if DITA could lead to better care for people with cancer? This case study shows how Scriptorium and Heretto (formerly easyDITA) worked with the American Joint Committee on Cancer (AJCC) to help give doctors faster, more targeted access to cancer staging information.

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Case study

Using XML to integrate database content and desktop publishing

This article shows how Scriptorium helped one company use XML to integrate information in a database with desktop publishing content.

In most enterprises, useful content exists in a number of different tools or databases. To include that content in your publications, you might use traditional ways of moving the information, such as copy and paste. However, it can be far more reliable, repeatable, and efficient to automate conversion from those tools and integrate the result directly into your publishing solutions.

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Case study DITA

The Rocky Road to Dublin, er, DITA

For LavaCon Dublin, Sarah O’Keefe and I delivered a case study presentation on some of the roadblocks we have encountered in implementing DITA at ADP. This article summarizes the key points of the presentation. The presentation and this blog do not represent the views of ADP, LLC.

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Case study Content strategy White papers

Creating a unified customer experience with a content fabric

Coauthored by Anna Schlegel (Senior Director, Globalization and Information Engineering, NetApp) and Sarah O’Keefe (President, Scriptorium Publishing)

The interest in customer experience presents an opportunity for enterprise content strategists. You can use the customer experience angle to finally get content proposals and issues into the discussion. Ultimately, the challenge is in execution—once you raise awareness of the importance of content synchronization, you are expected to deliver on your promises. You must figure out how to deliver information that fits smoothly into the entire customer experience. At a minimum, that requires combining information from multiple departmental silos.

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Case study

Considering the true costs of customized structures: DITA specialization

Balancing the standardization of structured content against creative requirements is not just about formatting. When companies choose an XML standard, such as DITA or DocBook, they must evaluate whether to use the default structure or modify it to better fit requirements. The discussion about such changes is a creative process itself. When should a company change default structures?

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