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Podcast transcript

Full transcript of finance in tech comm podcast

00:00 Sarah O’Keefe: Welcome to the Content Strategy Expert’s podcast, brought to you by Scriptorium. Since 1997, Scriptorium has helped companies manage, structure, organize and distribute content in an efficient way.

Hi, everyone, I’m Sarah O’Keefe. In episode 15, we have a special guest, Erin Vang. Erin is the owner and principal pragmatist of Global Pragmatica, which provides statistical management and content strategy consulting to Fortune 500 companies. Erin’s been doing that since 2008 and has also held senior management positions at Dolby Labs, SAS, and SYSTAT, in software technical communications, QA, program management, and localization. Erin, welcome.

Sarah O'Keefe
October 16, 2017
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Content strategy

It’s never too late for content strategy

We often talk about building content strategies from the ground up: first, coming up with a strategy to address your content problems, and then implementing a solution. But not all implementations happen that way. If you’ve already started implementing a new system, it’s not too late to think about content strategy—in fact, it’s crucial to make sure your new processes will be sustainable.

Gretyl Kinsey
September 18, 2017
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Content strategy

Defining a content strategy

The scope and practice of content strategy is ever-expanding. From marketing to user experience to technical content development, the need for a strategy governing content creation and production grows. With this growth, the definitions of content strategy can vary, but they all recognize that the need for effective and targeted content is critical.

Bill Swallow
September 11, 2017
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Opinion

Return of the technical editor?

I’ve seen quite a few comebacks in my time, from bellbottoms to grungy flannel. But most of these trends are short-lived. A once long-standing staple among technical writing and content authoring groups has nearly gone extinct: the technical editor. Is it time for this role to make a comeback?

Bill Swallow
July 17, 2017
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White papers

The age of accountability: Unifying marketing and technical content with Adobe Experience Manager

Coauthored by Sarah O’Keefe and Gretyl Kinsey

Commissioned by Adobe Systems, Inc. (What does this mean?)

Organizations can no longer funnel people into convenient pre-sales and post-sales categories. They need to align their content creation efforts for marketing and technical content. Adobe offers a solution that allows for creation of structured technical content (DITA) and less structured marketing content in a single repository.

Sarah O'Keefe
May 8, 2017
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Content strategy White papers XML

Structured authoring and XML

Coauthored by Sarah O’Keefe and Alan Pringle

First published in 2001.

Structured authoring and XML represent a significant paradigm shift in content creation. Implementing structured authoring with XML allows organizations to enforce content organization requirements. The addition of hierarchy and metadata to content improves reuse and content management. These benefits, however, must be weighed against the effort required to implement a structured authoring approach. The business case is compelling for larger writing organizations; they will be the first to adopt structured authoring. Over time, improvements in available tools will reduce the cost of implementing structured authoring and make it affordable for smaller organizations.

Sarah O'Keefe
April 12, 2017
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Case study

Content interoperability

What if DITA could lead to better care for people with cancer? This case study shows how Scriptorium and Heretto (formerly easyDITA) worked with the American Joint Committee on Cancer (AJCC) to help give doctors faster, more targeted access to cancer staging information.

Gretyl Kinsey
February 20, 2017
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